NICE Systems today announced enhancements to its NICE Inform™ multimedia incident information management solution for public safety and security command and control centers. NICE Systems will demonstrate NICE Inform and other NICE solutions in booth #108 at the upcoming NENA 2009 Conference and Tradeshow, June 6 through June 11, 2009, in Fort Worth, Texas.

The world’s first full-spectrum multimedia incident information management solution, NICE Inform was designed to help public safety and security command and control centers capture, consolidate and manage multimedia incident information, including audio, video, text and data. NICE Inform enables captured 911, emergency and other voice communications to be seamlessly synched with surveillance video and other incident information for more effective and thorough investigations. The newest release of NICE Inform (Version 3) includes the following feature enhancements:

Inform media player:

Attorneys, investigators, and other departments rely on many sources of information and evidence, including voice recordings and video. However, until now, it was difficult for the parties receiving the data to put the pieces together. Voice and video would be packaged, sent and reviewed separately. The new NICE Inform media player makes it possible for comprehensive incident reconstructions, including time-synched voice and video, and a myriad of supporting documentation, to be compiled and shared in an offline, secure and efficient way. Complete reconstructions and other incident-related information can be compiled and disseminated on CDs, DVDs, or by e-mail, and subsequently reviewed or replayed. Recipients get complete and precise reproductions for a 360° view of incidents, with visibility into what people saw, heard and did. Encryption and authentication ensures incident reproductions are secure and tamper proof.

Inform Verify:

NICE Inform already provides sophisticated tools for post incident analysis. Now, with the addition of Inform Verify to the NICE Inform suite, agencies can improve their real-time handling of incidents too. Call-takers benefit from Inform Verify’s instant call replay capabilities – features once only available through separate, standalone systems at additional cost. With Inform Verify, call-takers get instant access to recordings right through their consoles, in order to make informed, split-second decisions and save lives.

NICE Inform Version 3 is already installed at three NICE customer sites: the British Columbia Ambulance Service (BCAS), North Carolina Agricultural and Technical (N.C. A&T) State University, and the City of Westminster (Colorado) Police/Fire Department.

The City of Westminster first implemented NICE Inform in February 2008 and upgraded to NICE Inform Version 3 in April 2009. According to Karin Marquez , the City of Westminster’s Communications Supervisor, the City is already reaping cost savings, space savings, efficiencies and other benefits – using the system to fulfill incident reproduction requests for investigators and internal affairs. Previously, Marquez had to send out audio recordings and paper-based copies of CAD notes containing incident information, which often exceeded 20 pages. Now the Department uses NICE Inform to compile and distribute requested incident information electronically via CDs, providing more thorough documentation to investigators, while saving time, costs and filing space.

“I love the product,” Marquez said. “It has streamlined our processes and given our users more information than ever before. It’s great to be able to add CAD reports along with the audio, and ship the CD to detectives, so they can have everything in one neat package,” she added. “Not having to print the CAD notes has saved us a lot of paper and ink. It’s helped our agency become more environmentally conscious.”

“When we first launched NICE Inform, just over two years ago, it was our mission to help organizations across all of our security sectors improve their ability to capture, manage and make sense of critical multimedia information,” said Chris Wooten, President of NICE’s Security Division in the Americas. “We are very proud of the successful deployments of NICE Inform in all of our key security markets.”

NICE Inform is currently installed at hundreds of NICE customer sites, including some of the world’s largest public safety departments like the NYPD and the FDNY (the New York City Police and Fire Departments), and the FAA (Federal Aviation Administration). It is part of NICE’s comprehensive security suite that encompasses video analytics for proactive detection, to solutions that aid in the successful resolution and investigation of incidents and events. For more information on NICE Inform visit www.nice.com/solutions/public/nice_inform.php or email Welcome@nice.com.