The Association of Public-Safety Communications Officials (APCO) International today released for comment a standard to identify minimum training requirements for public safety telecommunicators. The revision includes information for those typically charged with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical and emergency management personnel. This document seeks to define training in certain knowledge, skills, and abilities to be provided to telecommunicators by the agency, allowing different agencies to comply with the portions of the standard applicable to the functions within their agency.

The revisions were facilitated by APCO International’s Call Center Standards Committee, which is made up of public safety communications subject matter experts from across the U.S. The Georgia Public Safety Training Center compiled the research the committee conducted through regional Occupational Analysis Workshops over the past year to assist with the revisions. The Workshops consisted of consulting multiple panels of professionals representing each position and validation panels of each were conducted to produce job profile charts.

“APCO International is proud of the work of this committee to continually review and update this most important standard for our public safety professionals,” APCO International President Chris Fischer said. “The issue of standardized training for telecommunicators has been the topic of much discussion lately and we are glad to provide this benchmark for the industry through our inclusive and iterative standardization process.”

The draft is available for public review and comment through July 30 at www.apcostandards.org . After all comments are addressed and needed changes made, the final draft will be presented to the APCO International Executive Council for ratification. Following their approval, the final document will be facilitated through APCO International’s American National Standards (ANS) process to become an American National Standards Institute- (ANSI) approved standard. The final standard is tentatively planned to receive approval in December 2009.